Landover, MD, November 26, 2007 – Intact Technology, a leading IT Service Management Consulting company with over 14 years of experience, announces its ITIL v3 based IT Service Catalog solution based on HP Service Manager 7.0. Intact’s comprehensive solution automates ITIL best practice processes by using HP Service Manager to enable organizations to align IT Service Provisioning with the goals and objectives of the business.
“The IT Service Catalog is the cornerstone of an IT organization that is working to align their IT service offerings with the business. Our customers have realized significant cost and compliance benefits following the implementation of the HP Service Catalog module, which includes a user friendly service request interface and a robust request fulfillment capability. By increasing the efficiency and effectiveness of IT service fulfillment processes, your business can increase productivity and profitability and enhance user satisfaction,” said Jennifer Smith, ITIL Service Manager and Intact Technology ITIL Practice Leader.
The Intact Technology IT Service Catalog implementation utilizes a proven methodology for developing an IT Service Catalog through a collaborative design process that includes:
- Development of the IT Service Catalog with the IT organization and across the lines of business through collaborative workshops
- Process design and integration between key ITIL processes such as Incident, Change and Configuration management
- Development of an ongoing process to maintain and improve the IT Service Catalog.
Following the design of the IT Service Catalog, Intact’s experienced consultants will implement the HP Service Manager Service Catalog module and integrate it with key supporting systems. In order to effectively implement the IT Service Catalog within the business, Intact employs its proven methodology for communication, marketing and training of IT and business staff within the organization. These activities ensure adoption and use of the IT Service Catalog by the business users.
The implementation of an ITIL Best Practice process for service request and fulfillment, coupled with the implementation of the HP Service Catalog module will result in quantitative and qualitative benefits by:
- Simplifying the process of defining and maintaining a standard set of products and services
- Enabling IT to enforce the selection of standardized goods and services
- Improving security by decreasing the vulnerabilities that are exposed due to maverick buying and unapproved requests
- Reducing costs by improving productivity, resource utilization and planning
- Creating a central repository for documenting all IT services available for end-user consumption
- Making results easier to track and manage using key metrics such as cost and SLA compliance
- Delivering a quicker, easier and friendlier ordering process
- Reducing service desk’s workload by allowing end users to raise and status-check requests via the web.
“The proper implementation of the Service Catalog will enable organizations to prioritize all IT activities based on business impact and urgency, ensuring critical business process and services receive the most attention,” said Chuck Neal, Vice President, Channels and Alliances, Software, HP.
Intact Technology is an IT Service Management and IT Asset Management consulting company focused helping customers maximize the return on their infrastructure management investment. Intact Technology is an HP Gold Software Partner which provides value added services such as software upgrades, implementation, integration and training services. Headquartered in Washington DC, Intact Technology performs consulting services for commercial and government organizations across North America. Intact Technology is an 8(a) certified Minority and Veteran owned small business.
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