1. Jesse White

    About: Jesse White

    With 18 years of experience, Jesse has helped customers achieve their outcomes through the implementation and adoption of impactful IT Operations Management solutions. Jesse is constantly seeking practical ways to lead customers to create value and communicate that value effectively within their organizations. He believes that in order to accomplish this, innovative methods for implementation, operations and communication need to be created.

IT Services: Should You Pay by the Hour, Project, or Outcome?

When companies outsource IT work, they almost always pay for it one of two ways. You either get billed hourly until the project is complete, or you pay a fixed price for the entire project. The best approach depends on the nature of the work – and on how your business works. If you pay…

Convincing Resistant Employees to Adopt New Software

Let’s talk about one of the biggest challenges that stands in the way of change in your organization.  If you’ve ever worked on an IT project that has introduced some sort of change, you have probably dealt with a small but loud minority who stubbornly resist [almost] anything new, particularly if it means they have…

Why Business Culture Can be IT Adoption’s Worst Enemy

Organizations with cultural dysfunction almost never live up to their potential. And one area where bad culture can upend even the most talented organizations is in launching new software solutions. In fact, in our experience business culture is the biggest barrier to widespread successful adoption of new technology within organizations. Organizational cultures can fail in…

The Traditional IT Service Models are No Longer Enough

Traditional IT services offerings and categories are becoming less relevant.  Models that help customers implement and simply manage the software are no longer enough. They do not produce long term sustainable outcomes and customers are justifiably dissatisfied. Right now customers need service providers designed to help them reduce operational complexity, reduce cost, increase compliance, drive…

4 ways CIOs can focus on—and achieve—business outcomes

It’s not easy to change IT project strategy so that the spotlight shines brightly and consistently on the business result.  In this article we share 4 ways to drive IT change that leads to results and honors desired outcomes: 1. Identify business outcomes up front to control project scope 2. Track project progress against outcomes 3. Build momentum…

5 Key Steps to Ensure Your IT Teams Won’t Fail

You’ve hired top-notch talent. You’ve updated your data center and equipped your staff with the most modern tools available. Yet you still may be setting up your IT team to fail. Why? Because technology, people, and process are not enough anymore. We’ve all seen it—great tools, great processes, and great people can fail. We are…

IT Project Insanity: Doing the Same Thing, Expecting Different Results

In the 19 years I’ve worked in IT, I’ve seen hundreds of projects start out the same way, over and over again. Somehow, with each project, we expect better results than before, without making any significant adjustments to the way it is implemented.  As an industry, we will classically focus on budget, scope, design, architecture, timeline,…

Next-Gen IT Ops: Are You Ready?

  We’re living in a world where the influence of smartphones, smart homes and other technologically fascinating advancements regulate how we drive, eat and live. Technology is quickly leaping forward and it is time for IT to move beyond the role of simply keeping the business up and running. The IT of the future needs…

Why I Am Quitting Traditional IT Management Consulting

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is this helping anyone? This is…