IT and its end users are at odds. This is most clearly illustrated by the growing trend of “Shadow IT”. Groups within Businesses routinely sidestep their own internal IT in favor of third party providers such as Amazon Web Services, Google, and Rackspace. And while its true that these providers operate on a scale most…
About: Rich Webner
Senior Director-ITSM at Intact Technology Over my past 14 years in the ITSM industry I have had the privilege of leading technical teams in completing complex deployments and managing customer requirements and expectations going into a project. I believe that customer service should be the focus for ourselves in order to better help our customers.