Using data generated by HP ServiceCenter application, ITSM Data Mart provides IT executives with insight and knowledge to make tradeoff decisions in cost, time and resources that maximize IT operational effectiveness. Intact's customers can use the ITSM Data Mart as part of their IT Service Management strategy to obtain a consolidated view of their IT performance and make informed decisions about IT Service and Support spending and behavioral trends while simultaneously collecting data for future business decisions.

ITSM Data Mart empowers IT organizations to analyze a variety of performance areas, including: Call Management, Incident Management, Change Management and Configuration Management. BI Portal also allows users to generate drill-down reports and graphs to easily identify causal relationships or trends.