Intact Technology Named IT Operations Partner of the Year

Reston, VA – September 2016 – Intact Technology has been recognized as the HPE IT Operations Partner of the year, at the HPE Americas ITSM Summit 2016. This award acknowledges Intact’s continued dedication to helping customers achieve sustainable business outcomes through the use of their HPE solutions. “We are honored to be named HPE IT Operations partner of the…

How IT Leaders Can Hold Vendors Accountable For Outcomes

If you’ve ever bought anything requiring a significant investment, then you’ve likely experienced the pre-sale courtship followed by the post-sale cold shoulder. During the sales process, the sales team is responsive, helpful, and solicitous. You get the impression that you’re beginning a relationship, not just buying a product. Then the sale is completed, and suddenly…

Intact Technology Announces New IT Services Category – Outcome Service Provider (OSP)

RESTON, Va.–(BUSINESS WIRE)–Intact Technology, Inc. has created a new IT services delivery model, resulting in the formation of a new service category. The Outcome Service Provider (OSP) category. The official announcement was made at the 2016 HPE Global Partner Conference in Boston, where Intact was introduced as the first OSP player in the market. “We…

Why Business Culture Can be IT Adoption’s Worst Enemy

Organizations with cultural dysfunction almost never live up to their potential. And one area where bad culture can upend even the most talented organizations is in launching new software solutions. In fact, in our experience business culture is the biggest barrier to widespread successful adoption of new technology within organizations. Organizational cultures can fail in…

The Traditional IT Service Models are No Longer Enough

Traditional IT services offerings and categories are becoming less relevant.  Models that help customers implement and simply manage the software are no longer enough. They do not produce long term sustainable outcomes and customers are justifiably dissatisfied. Right now customers need service providers designed to help them reduce operational complexity, reduce cost, increase compliance, drive…

FUSION 16 | November 1 – 4, 2016

Join us at FUSION 16 as we learn and network with the best in service management. Meet with more than fifty top solution providers for the inside scoop on the hottest new trends, products, and services. Event Location: MGM Grand 3799 S Las Vegas Blvd Las Vegas, NV 89109 You’ll get side-by-side comparisons to make informed…

Federal NowForum | October 26, 2016

Join us at the Federal NowForum on October 26th in Washington, DC where professionals from the Federal sector gather to learn about the power of a future fueled by service. Event Location: Marriott Wardman 2660 Woodley Road NW Washtington D.C 20008 The agenda is packed with inspirational insights and practical information, including real‑world customer case…

HPE Canadian Gov Summit | September 22, 2016

We are excited to take on Canada for the HPE Canadian Gov Summit in Ottawa on September 22nd. Learn how leading collaboration, protecting intellectual property and big data are vital to the success of the studio, and how it is relevant to your government department today. Event Location: Shaw Center 55 Colonel By Drive Ottawa,…

ITOM Summit | September 19-22, 2016

We are happy to announce that we will be attending the ITOM Summit in Denver, Colorado on September 19 – 20th. Are you interested in IT Service Management and Data Center Automation? The ITOM Summit has expanded to include segments of both areas. There will be an all-star lineup of speakers, as well as the…