Continual service improvement

The Top 3 IT Transformations to Prepare You for the Next Blue Moon

Will you still be relevant in 2.6 years? Tonight, Friday, July 31, 2015, is the first blue moon in 2.6 years and it will be the only blue moon for the next 2.6 years. Over the past few years most IT organizations have failed to keep up with the ever-changing needs of their business, customers,…

IT Project Insanity: Doing the Same Thing, Expecting Different Results

In the 19 years I’ve worked in IT, I’ve seen hundreds of projects start out the same way, over and over again. Somehow, with each project, we expect better results than before, without making any significant adjustments to the way it is implemented.  As an industry, we will classically focus on budget, scope, design, architecture, timeline,…

IT for People, Not People for IT

Part One of the Breakthrough Series Imagine a project in which everyone understands their role, they know what success looks like, and they’re working synchronously to achieve results. A project that is fully supported by the executive level and where the business actually understands and embraces the value the project will provide. We have seen…

10 Easy Steps to Good Data

Last time I talked about the untold benefits of an Enterprise Data Model as a Reference Architecture for the Connected Enterprise.  This week I would like to discuss the most valuable asset in any company, Data. Good Data: Your Most Valuable Asset Answering business questions and making good decisions require good data.  Without good data, the…

CMDB Deployment: Where to start? – Part 2

In part 1 of my blog I discussed how to select a CMDB and how to identifying the ITIL process to focus on first. Now that you have selected the tool and identified the process to start with, it’s time to start planning for the actual deployment.  Deployment Planning The CMDB is going to become…

Are You Fighting for Your Users?

It has been noted many times that there are only two industries that refer to their customers as “users”: IT and illegal drugs. When you think about it – at some point both of them need a fix! (ba-dum-bump) Thank you! I’ll be here all week! The term “user” has been a part of IT…

The Difference between Service Catalog and Service Portfolio

Last week I talked about Business Transformation. This week is about Service Catalog and Service Portfolio. Do you have to have both or are they the same thing? A service catalog is not the same thing as a service portfolio, but both are extremely important and essential to a successful business transformation. What is a…

Just Because You Build It, Doesn’t Mean They’ll Come

Do you struggle to get people to use online service catalog? You are not alone! Driving user adoption can be challenging. Today, for many organizations the value of service catalog is elusive and even when implemented successfully, its full value is not realized. Please watch this webinar and let us know what you think.  

Keys to a Successful Business Transformation

Last week I talked about how important Enterprise Architecture and Business Architecture are to being successful at executing a Business Transformation in your organization.  This week, as promised, I will dig into the details of undergoing a business transformation. Let’s review what Business Transformation means Business Transformation is the ability for the business to react…

Ramblings of a Disturbed Consultant – Part 2

“Expectations are a form of first-class truth: if people believe it, it’s true.” -Bill Gates Setting expectations… I don’t know about you, but when I spend millions of dollars on IT management software, I expect the software to help me achieve the most critical business objectives that I face.  This expectation, however, is not the…