Continual service improvement

Why Configuration Management Is Not a Priority

If we can agree that Configuration Management is at the core of the service-centric IT universe, then why aren’t more companies jumping at the opportunity to implement the solutions required to properly facilitate it? While most companies profess to have a configuration management group or practice, many shy away from implementing Configuration Management Databases (CMDB’s),…

The Key to a Successful ITAM Practice

The Elephant in the Room Few See What is the single most important goal of IT Asset Management (ITAM)?  Providing the enterprise an Asset Repository comprised of all in-scope assets (“Complete”) and accurate asset information (“Accurate”).  Complete and Accurate – simple to state, not simple to achieve on a sustained basis.  Most companies fail miserably…

Improve ITSM by Visualizing your Existing Data

How can we improve both the service we deliver and the end user’s experience with technologies and data that exist today? One of the problems we frequently find in IT Service Management (ITSM) is that customers have rich data available but it is not leveraged properly. We see this problem present itself when a user calls for support and…

BIG DATA: Integration in Sheep’s Clothing?

In part 5 of “Memoirs of an Enterprise Architect” I discussed how to maximize value from the CMDB by integrating it with Troux.  In Part 6, I will continue discussing integration and how it relates to Big Data. More Data… Do you ever get overwhelmed by all of the new data you are being asked…

6 Keys to Success for Application Portfolio Management

In the third part of “Memoirs of an Enterprise Architect” I discussed how to save millions by rationalizing all of the reporting efforts going on in your organization.  In Part 4 I will go into detail about Application Portfolio Management and will answer a question that may sound quite ridiculous after reading it the first…

How to Save MILLIONS with Report Rationalization

In the second part of “Memoirs of an Enterprise Architect” I discussed how to manage software in your organization.  Part 3 requires you to think outside the box and get creative around report rationalization. Want to know how I saved my last company 43 million dollars over 2 years with some Troux creative thinking?  The secret…

Why I Am Quitting Traditional IT Management Consulting

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is this helping anyone? This is…