Open-source problem solving

The EA Costume – Trick or Treat?

Last time I discussed the Gartner Symposium ITxpo 2013 and what it meant for the future of EA. This week is a special Halloween edition. Happy Halloween!  Tonight is the night that we take our kids door to door asking for candy while holding out a bag or something large that can hold a bunch of…

Improve ITSM by Visualizing your Existing Data

How can we improve both the service we deliver and the end user’s experience with technologies and data that exist today? One of the problems we frequently find in IT Service Management (ITSM) is that customers have rich data available but it is not leveraged properly. We see this problem present itself when a user calls for support and…

Things You Don’t Know About xMatters

“Can you take me out of that distribution list?”, “The wrong person approved my request again”, “I just put those messages into the trash bin”, “Why am I getting these messages?” – Do those complaints sound familiar? How well are you managing communication in your organization? Communication is vital for every organization. Getting information on…

Why I Am Quitting Traditional IT Management Consulting

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is this helping anyone? This is…