Success stories

3 Keys to a Successful IT Transformation: What I Learned at the IRS

Leading a successful IT transformation at a large institution like the Internal Revenue Service, the focus of the final five years of my government career, is a complex, difficult task, but not impossible. It’s a rewarding journey full of ups and downs that requires patience, persistence, resilience, coalition building, and consistency. When we first started,…

Breaking Through Fusion14

  If there’s one thing that we’ve learned over the years, it is that powerful things can be accomplished when people unite for a cause and push through resistance, beyond challenges and BREAKTHROUGH! In the conversations we had at our booth at Fusion14, and through the surveys we collected, we were able to validate that…

Just Because You Build It, Doesn’t Mean They’ll Come

Do you struggle to get people to use online service catalog? You are not alone! Driving user adoption can be challenging. Today, for many organizations the value of service catalog is elusive and even when implemented successfully, its full value is not realized. Please watch this webinar and let us know what you think.