The State of IT

Toward the new Roaring 20’s of Monitoring IT

We are at a new tipping point in enterprise monitoring of IT infrastructure and applications. The past few years have seen the pace quicken as infrastructure becomes more virtualized, distributed, and modular. At the same time applications are being written to take advantage of these modern managed code bases and architectures that challenge the way…

Why a Bad Software Deployment Is Worse Than Doing Nothing

When companies deploy a new software solution, they do so because they believe it will solve a growing problem, create a new capability, or drive efficiency. Part of your organization’s success may hinge on an effective deployment. If it goes well, that’s great. But if it doesn’t – well, you’re probably worse off than if…

The Real Reason Employees Resist Adopting New Technology

We see it all the time: Organizations spend millions of dollars and dedicate months or years to implementing a new tool, only to see it gather dust shortly after go-live. Business units don’t buy into it and employees don’t use it. Eventually, it’s scrapped. Although many factors contribute to an implementation failure, lack of user…

Next-Gen IT Ops: Are You Ready?

  We’re living in a world where the influence of smartphones, smart homes and other technologically fascinating advancements regulate how we drive, eat and live. Technology is quickly leaping forward and it is time for IT to move beyond the role of simply keeping the business up and running. The IT of the future needs…

Breaking Through Fusion14

  If there’s one thing that we’ve learned over the years, it is that powerful things can be accomplished when people unite for a cause and push through resistance, beyond challenges and BREAKTHROUGH! In the conversations we had at our booth at Fusion14, and through the surveys we collected, we were able to validate that…

BCP and Disaster Recovery – how much is too much?

You can make sure that you have BCP and Disaster Recovery (DR) plans in place, but how often do you test them?  Do you build maintenance of these environments into your BAU (business as usual) work?  Is DR an afterthought when launching new services and products?  Do you utilize DR equipment for anything, when it’s…

Just Because You Build It, Doesn’t Mean They’ll Come

Do you struggle to get people to use online service catalog? You are not alone! Driving user adoption can be challenging. Today, for many organizations the value of service catalog is elusive and even when implemented successfully, its full value is not realized. Please watch this webinar and let us know what you think.  

Ramblings of a Disturbed Consultant – Part 2

“Expectations are a form of first-class truth: if people believe it, it’s true.” -Bill Gates Setting expectations… I don’t know about you, but when I spend millions of dollars on IT management software, I expect the software to help me achieve the most critical business objectives that I face.  This expectation, however, is not the…

Ramblings of a disturbed consultant – Part 1.

Ramblings of a disturbed consultant… “If all you have is a fire hose, every problem is a fire.” -One police officer says to another while a firefighter attempts to stop a bank robbery with a large hose. You spent a few million dollars on a really awesome IT Operations software suite. Hooray for the ever…

2014 Troux Worldwide Conference at a glance

The Troux Worldwide Conference commenced this week in Austin, Texas. This is a conference made up of largely Enterprise Architects that are current or prospective Troux customers. 2014 Troux Worldwide Conference Troux did a great job on not making the focus of this conference a sales pitch. Instead, they enabled their customers to speak on…