The State of IT

Why Configuration Management Is Not a Priority

If we can agree that Configuration Management is at the core of the service-centric IT universe, then why aren’t more companies jumping at the opportunity to implement the solutions required to properly facilitate it? While most companies profess to have a configuration management group or practice, many shy away from implementing Configuration Management Databases (CMDB’s),…

K.I.S.S. IT Asset Management

A while back, a new topic began in a group on LinkedIn specific to the development of an IT Asset Management Maturity model.  There was quite a bit of discussion around members that wanted to participate, but an IT Asset Management (ITAM) Maturity model was, to the best of my knowledge, never established. In Search…

ITIL Maturity – What’s Holding You Back?

Is ITIL adoption helping or hurting business? Is ITIL paralyzing organizations?  Organizations have spent hundreds of millions of dollars on ITIL initiatives in the last ten years.  However, Gartner’s Infrastructure and Operations (I&O) maturity model shows stagnant growth in an already abysmally low operational maturity. Why do you suppose that is?  Is ITIL the problem,…

Why I Am Quitting Traditional IT Management Consulting

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is this helping anyone? This is…