Visible Impact Solution

Moving beyond the process of Change

SCENE 4, MIDMORNING, BACK FROM A QUICK BREAK, FADE IN: IT is sitting on the couch, calm and a little tired.  The session continues. Doctor: When you called last night you seemed very concerned. IT: Sure, last night I walked into the room and I could immediately tell that the business was mad.  Afraid, I…

Situational Awareness: Making Better Decisions

SCENE 3, MIDMORNING, FADE IN: IT sits down on the couch. Shaking its head from side to side. IT: I really thought we had already solved this problem. Doctor: Is it something that I am familiar with? IT: We spoke about it before.  I’m back in the doghouse. The business is still flirting with the…

Visible Impact: Gaining visibility into Change

SCENE 2, MIDMORNING, FADE IN: Frustrated, IT sits down, mumbling under its breath. IT: Huh?! what do you expect me to have a crystal ball? Doctor: What’s that I can’t hear you; what’s wrong? (IT speaks up) IT: I don’t understand what they want me to do.  How was I supposed to know?  I am…

The Dilemma: Communicating IT Business Value

SCENE 1, MID-AFTERNOON, FADE IN: IT walks through the door after a checkpoint meeting and sits on the couch. Doctor: What brings you to my office today? IT: I think the business might be leaving me for a younger, slimmer, sexier, IT alternative. Doctor: You didn’t see it coming?  I’m not surprised, many don’t. They…