You Say / I say …

IT for People, Not People for IT

Part One of the Breakthrough Series Imagine a project in which everyone understands their role, they know what success looks like, and they’re working synchronously to achieve results. A project that is fully supported by the executive level and where the business actually understands and embraces the value the project will provide. We have seen…

ITIL Maturity – What’s Holding You Back?

Is ITIL adoption helping or hurting business? Is ITIL paralyzing organizations?  Organizations have spent hundreds of millions of dollars on ITIL initiatives in the last ten years.  However, Gartner’s Infrastructure and Operations (I&O) maturity model shows stagnant growth in an already abysmally low operational maturity. Why do you suppose that is?  Is ITIL the problem,…

Why I Am Quitting Traditional IT Management Consulting

Traditional IT Management Consulting uses fear, doubt and powerful relationships to sell business leaders promises of game changing outcomes. They make the simple complex, extremely expensive and then get paid to simplify it again. Too many times getting paid to waste time and money to point the finger at their competitor, the IT department. How is this helping anyone? This is…