We’re living in a world where the influence of smartphones, smart homes and other technologically fascinating advancements regulate how we drive, eat and live. Technology is quickly leaping forward and it is time for IT to move beyond the role of simply keeping the business up and running. The IT of the future needs to be perceived as a source of value, innovation and change by the business.
Computer Weekly stated in a recent article that “CIOs will need to become much more focused on innovation, and less focused on just “keeping the lights on”.”
In order for businesses to satisfy their customers, they must demonstrate innovation in technology – or suffer the consequences.
The businesses of the future, no matter what they are, will need technology services and capabilities to be embedded in their DNA in order to be competitive and meet the demand of a generation of customers that consume technology differently.
It’s happening right before our eyes.
Children, who are barely even out of their cribs, are using smartphones to play apps developed especially for toddlers. Grade school students have tablets and laptops handy for homework assignments and for recreation. People would rather enjoy the convenience of shopping in their pajamas at midnight and having groceries delivered, than drive to the store.
There is no way to predict what business or technology will look like in 10 years. After all, who would’ve imagined FitBit watches that monitor our activity and heart rate?
One study conducted by Ernst & Young, found that only 15% of respondents believe the IT function is very well prepared for future demands.
Businesses who want to maintain leadership and secure their future must quickly position IT to keep up with the pace of technology.
So why isn’t IT advancing business the way technology is advancing our entire world?
What are the challenges and what can we do to move our industry forward? Is it the tools? Is it the lack of processes? Is it people?
Even organizations that have invested heavily in the three legs of the people-process-technology stool, have failed to mature sufficiently for the future. According to Gartner, on a scale of 1 to 5, as an industry, most organizations are at 2.31 level of infrastructure and operational maturity. In fact, only 10% of the surveyed companies have scored 3.0 or greater.
What are we missing?
In over 20 years of business, we’ve seen great implementations. However, we’ve observed that if the value of an implementation is not communicated and if the project isn’t adopted by people, the success of an implementation is minimal and short-lived.
In order to improve the current state of IT in the business and advance our organizations for the future, we need to change our approach. What do we need to do? Where do we start?
In the following weeks I want to invite you to join me in discovering ways to get the results we need and discuss five major actions that need to take place:
1. Foster adoption and engagement.
Success goes beyond the implementation. The real challenge is motivating people to use our solutions. Find out how to get the buy-in you need to make a real impact in your business.
2. Communicate value internally.
In order to get the results you want, people need to understand the value your IT solution provides. Learn why you need to communicate in terms of the value you are creating.
3. Focus on results, not requirements.
Results are the only thing that matter. We need to challenge people in our organizations to determine the root causes of the problems we are facing and determine the results that need to be achieved.
4. Manage expectations.
The success of a project is subjective. Different stakeholders may have different ideas when they define the success of a project. Align the expectations early to avoid disappointment and negativity that may cause the project to lose momentum.
According to a study we conducted at ITSMF, 96% of the challenges our customers face, are due to cultural resistance. In order to succeed, we need more than the right people, processes and technology. Different tactics have been proven to help break through these organizational challenges and improve the life of our solutions.
In the next few weeks, we will discuss these five actions and share tips to empower you to get the full value of your IT tools. Meanwhile, what tactics have proven to be successful in your experience?