Intact Operations Center

For us, it is not just about closing tickets. It’s about solving problems. We are your advocates.

 

We leverage our partnership with HP in order to deliver the highest level of HP software support possible to you. Not only are we challenging our partner to deliver a quality product that works, but we collaboratively focus on the success of your business initiatives by delivering a genuine support experience.

 

Here is what you can expect from the IOC day in and day out…

Timely response

  • 24×7 customer service – we are there for you when you need us most.
  • A quick and meaningful response that sets your mind at ease. Response time is typically within minutes regardless of the severity of the issue.

Great communication resulting in faster solutions

  • We listen to you and pay attention to details when examining your problems. Our analysts pride themselves on their due diligence.
  • Product issue? Let us escalate it immediately. No need to waste time deliberating. Our analysts will debrief the appropriate level HP resource with all of the collected investigation information and continue to work in parallel so that we can get your problem resolved effectively and quickly.

Empathetic Support Staff

  • We try our best to go the extra mile for our customers by delivering proactive software advisories, personalized communications and a genuine affection for our support community.
  • Our goal is to be your “support” hero when bad things occur. Our goal is to improve your quality of life; we do that by delivering exceptional service with a team of knowledgeable experts who are accessible, responsive and innovative.

Listen to what our existing customers have to say…

 

“As always, the IOC responds quickly to my support and/or enhancement requests. The internal support interaction cases are always opened in a prompt and timely fashion with great communication around keeping me informed of the current status of my open support case.”

– IT Specialist

“Always thorough, always communicating! Keep up the great work!”

– IT Specialist

“The support representative seems to be genuinely interested in solving problems.”

– Technical Consultant

“Exceptional support staff. They kept me updated as the request was forwarded to HP and provided great – Application Developer

“No improvements needed in my opinion, I was very pleased at the promptness and professional manner in which this case was handled.”

-App Performance Management Tech

“Please know I was extremely satisfied and impressed with the quick turn around and support provided by both Intact IOC and HP on this issue involving the OML AdminUI install.  We were limited by a time constraint and would have worked further if that was not the case. Thank you for the excellent customer support.”

– IT Specialist

Let us help you improve your experience!