ONPOINT

  • Are you getting the full value out of your software investment?
  • Is the cost of maintaining tools too high?
  • Do you have a great plan for future improvements, but don’t have the bandwidth to make it happen?

ONPOINT is a flexible and scalable outcome service that allows you to roll-out new operational capabilities using your existing software investment. Our service focuses on Managing, Enhancing and Optimizing your technology capabilities and helping you deal with post-implementation challenges.

MANAGE

Ensure better performance and availability.

 

Establish a healthy baseline for your software to operate as efficiently as possible.

 

What can we help with?

  • Administration of tools
  • Proactive Maintenance
  • Incident/Problem/Change and Knowledge Management
  • Service Catalog Management

ENHANCE

Ensure your tools provide long-term value.

 

Transform your software in a living piece of your business by adding new features, improvements and capabilities to meet new business needs. Improve your tool(s) functionality and get them to the next level.

 

What can we help with?

  • Annual Rollout and Enhancement Plan
  • On Demand Access to Enhancements
  • Ongoing User Enablement and Adoption
  • Unlimited End-User ‘How To’ Support

OPTIMIZE 

Ensure value is clearly communicated to the rest of the organization.

 

Keep your solution aligned to business outcomes. Get a clear picture of where you are, what should be accomplished next, and why.

 

What can we help with?

  • Annual Value Communication Plan & Design
  • Bi-Annual Product Advisory & Strategic Planning

 

Our solution has been designed to respond to your current post-implementation needs. If you and/or your team are doing a great job at either Managing, Enhancing or Optimizing your existing technology capabilities, we can complement your efforts and help you get the full value out of your investment.

What results can you expect?

  • Optimal health and availability of your tools
  • Quick and cost effective rollout and enhancement of your Software
  • Fully informed tactical and strategic decision support
  • Increased user adoption to ensure value is realized
  • Recognition of the value of your solution by IT and Business leadership

Wherever you are in your post-implementation journey, we can help!