Intact has been implementing ServiceCenter and supporting toolsets for over 12 years.  Our consultants have an average of  7 years experience upgrading and implementing the ServiceCenter tools.  The portfolio of services that we provide for the ServiceCenter application are as follows:

Consulting Services

• IT Service Management Process Consulting

• ServiceCenter Assessment and Health Check

• Project Management

• Functional Requirements and Documentation

• Architecture and Technical Design and Documentation

Development Services

• ServiceCenter Version Upgrades

• New ServiceCenter Implementation

• New Module Implementation

• Integration with Enterprise Applications - HR, Finance, LDAP, Asset Management, IT Governance, Network Management, Telephony, etc.

• Reporting - Crystal, Cognos, Business Object, Microsoft Reporting Services

• Integration with Mobile Devices

• Self Service Web Interface Development

Intact also provides long term support, maintenance and enhancement services for the ServiceCenter application and it's supporting tools via our Total Application Support Services.