Business Service Monitoring

HP BSM provides to your organization the ability to manage critical business services and their associated infrastructure from the perspective of customers, business managers, and IT Operations. BSM helps you proactively identify and resolve problems quickly and efficiently, before the business is impacted. IT operations can effectively and cost efficiently provide closed-loop incident, problem, and change management. Business manager can focus on improving business services with Service Level Management and Financial Management data from BSM.

Today, organizations are asked to reduce cost while maintaining or improving the quality of their business services. HP Business Service Management (BSM) allows you to optimize the availability, performance, and effectiveness of business services and applications. It helps you understand the business impact an outage or degradation may have on business services and applications. Using information gathered by HP BSM, you can quickly pinpoint the area and root cause of problems creating IT domain collaboration and efficiency.

Business Technology Optimization is not simply achieved with the deployment of BSM; cost reduction is not automatic. Our objective is to help our customers create a Center of Excellence to monitor critical applications and business services and to putting context to the data the toolset provides. As a result, data from BSM is actionable enabling our customers to be responsive and to be proactive. Intact Technology has the expertise to map the business services to the underlying technologies. We can provided training and help our customers create and define all the processes required to better manage their business applications.