What is ‘Lint Roller’?Intact’s Lint Roller is the latest in tactical Service Manager deployments. Compared to our competitors it’s like a SWAT team to a mall cop. By combining Intact experience with the new SM 7.10 out of the box ITILv3 processes we can deliver complete implementations at a fraction of the cost of traditional implementations. |
What’s the Point?Anytime you have some kind of new initiative or program, it is incredibly easy for the wrong idea and impression to form. One individual makes a comment, it gets repeated, someone posts something on a website. Next thing you know hours of effort and thousands of dollars are flushed down the proverbial toilet. |
What’s a fraction?A typical project might take 6 months and $100k-$200k. With Lint Roller we can do an implementation in 2 months for less than half the cost. No other company or partner can deliver implementations for this cost. |
Why would I want “Lint Roller”?You get the massive value and cost reductions of ITSM, from the industry leading product, for a fraction of the cost with the fastest time to value. |
Who is the target for Lint Roller?Anybody with Service Desk, ServiceCenter, Remedy or any other product who is looking to enhance their ITILv3 service capabilities. |
Can an out of the box implementations really deliver value?In ServiceCenter 6? No – but HP has invested a huge amount of money to provide ready to go, out of the box ITILv3 processes and documentation in SM 7.10. If HP hadn’t revolutionized the product in SM 7.10 we could not have revolutionized the implementation with Lint Roller. |
But how do you do it?Instead of sitting down and asking everything you want, we show you everything you can get out of SM 7.10. Once you understand what can be done we determine the gap and fill it. On top of that we have our own custom processes, templates and collateral to make it happen. |