Service Desk Migration Accelerator

Intact’s Service Desk Migration Service moves customers to HP’s flagship ITSM product Service Manager with minimal time and effort. Far from being a complex and expensive rebuild of Service Desk, Intact provides the expert resources and knowledge to identify the primary gaps in the system functionality and close these gaps quickly and efficiently.

HP’s OpenView ServiceDesk application is nearing its End of Life (EOL) date which leaves existing customers with some tough decisions. Most implementation service companies are looking at this as a potential windfall and preparing to quote hundreds of thousands of dollars to perform migrations. HP has created a series of migration tools but the technical expertise required to operate the migration tools is itself a barrier to their use.

Intact Technology is the one Platinum HP partner who is taking the long view. Instead of quoting hundreds of thousands of dollars for migrations we’ve established a rapid, simplified implementation methodology based on our own custom ‘Lint Roller’ deployment framework. By minimizing time and maximizing the value of the readily available features and functionality of SM 7.10 customers are able to get the most value out of their new deployment in the shortest period of time.

Intact’s Service Desk Migration program is the least costly and most effective way to migrate from HP OpenView ServiceDesk available on the market today. A migration by Intact Technology is accomplished with minimal impact to the business and IT services.

With Intact’s special focus on the people who use the application, end users are able to quickly adapt to the new software and processes that make up Service Manager 7.10. The challenges inherent in the deployment of a new tool are minimized and the transition made as smooth as possible. Not only are challenges minimized, Intact’s expertise in the technology and out of the box features of the product help to identify new time and cost saving activities. Commonly only considered on a management level, Intact looks at the details of the daily life of an end user, how the product can best be utilized and how its functionality can be leveraged to improve the efficiency and services delivered by everyone in an organization.