 |
|
 |
| Total Application Support Services |
| |
Through over 14 years of experience, Intact has created innovative solutions to help our customers get more value from the tools and processes that they have implemented. Some of the many solutions we have built in partnership with our customers are: |
| |
Intact Total Application Support Services (TASS) enable organizations to reduce their total cost of ownership of the HP ServiceCenter and AssetCenter products while increasing the quality of support and management to levels unattainable by traditional application support methods. The TASS solution is a flexible solution that can be modified to satisfy the ever changing needs of our customers.
The Challenge
-
Organizations have difficulty retaining the staff to support and enhance the HP ServiceCenter and AssetCenter application suites in a demanding job market
-
Natural employee attrition can cause gaps or reduction in the quality of support and development for the ServiceCenter and AssetCenter applications
-
Organizations cannot afford to staff a support team to manage the ServiceCenter and AssetCenter applications 24 x 7
-
Existing support staff is busy doing administration and maintenance and cannot focus on ongoing development to meet strategic business initiatives
-
When challenging development or support scenarios arise most organizations need to hire a consulting firm on a time and materials basis which is often unbudgeted for
Benefits of TASS Solution
-
Client can focus on core business and keep strategic resources working on value-added activities.
-
Get the right resources focused on your issue right now – we provide capacity at your fingertips. No need to hire staff, bring in consultants or let issues linger
-
Support is paid in predictable equal monthly payments while support can ebb and flow as needed.
-
Support can help resolve nagging issues that often go unaddressed, remove barriers to efficiency and productivity and improve user satisfaction.
-
A highly experienced team of HP experts is available to manage all requests
-
Lower development rates than onsite consulting
-
Available on demand
-
No consultant travel expenses
-
Solid specifications and a proven development methodology ensures that it gets done right the first time, on budget, and will prevent future rework
For more information on the Intact Total Application Support Services, please email sales@intact-tech.com and request a TASS datasheet. |
| |
|
|
|
 |
