Who We Serve & Solutions - Federal

The Federal government has unique needs when it comes to IT and Intact Technology is proud to be the solutions leader for many of these requirements. Government agencies have begun to realize IT initiatives as investments instead of costs. With increased efficiency, agencies are realizing the enormous advantages of IT solutions catered specifically to government needs.

The biggest pain point Intact hears about in the federal space is HP software support. Organizations today have high expectations when it comes to getting support on their large HP software investments. Too often, federal organizations have a simple problem with their software and fill out a service request with HP. They then are forced to go through the methodical and drawn out process of speaking with numerous help desk representatives who have limited information about their specific IT environment. Additionally, organizations with a large HP install base often have numerous renewal dates with countless SAIDs. Sound familiar? Intact has a solution. As a HP platinum partner and a registered member of HP’s ASMP-S program, Intact can offer organizations HP support direct through our own certified, local and experienced consultants who know your environment – all on one support agreement. At Intact, we call this Total Application Support Services (TASS) for HP Software.

Another pain point is the rise in Freedom of Information Act (FOIA) requests.  Many agencies are wasting thousands of hours of labor to fill the requests. With Intact Technology’s Electronic Records Management Solution, tailored specifically for government customers, agencies have reduced the thousands of hours of labor to just a few minutes. This drastic reduction in labor time increases efficiency so that regulations can be met in a timely manner.

Rightfully so, any major government IT investment must be made with the budget in mind. When tax dollars are used, everyone wants the assurance that the solution will work, that it will reduce future costs, increase efficiency, and free up resources. Another Intact Federal Solution that has proven over the years to reduce costs, increase overall efficiency, and free up resources is Total Asset Visibility (TAV). With Total Asset Visibility, Intact enables agencies to track all of their assets from purchase to disposal in a clear, easy to use way. With the demands to know where all assets are and to maintain and assess these assets appropriately, Intact’s Total Asset Visibility it the go to solution for government agencies.

Intact Technology has recently worked to implement our Federal Solutions with some of the biggest Federal Agencies, including:

• Pension Benefits Guaranty Corporation – PBGC
• Federal Bureau of Investigation – FBI
• Internal Revenue Service – IRS
• United States Postal Service – USPS
• United States Air Force
• United States Army
• United States Marine Corps
• Federal Reserve