You’ve hired top-notch talent. You’ve updated your data center and equipped your staff with the most modern tools available. Yet you still may be setting up your IT team to fail. Why? Because technology, people, and process are not enough anymore. We’ve all seen it—great tools, great processes, and great people can fail. We are missing something, and we all know it.
Businesses are moving faster than ever. IT operations teams have traditionally been relegated to a tactical role—essentially asked to keep the lights on with ever-shrinking budgets. But that paradigm isn’t sustainable for the pace of modern, digital businesses. The speed and agility required to meet customer expectations in an always-on environment requires IT ops to become much more dynamic and responsive.
This means a fundamental shift to a strategy I think of as “next-gen ops,” where the work of IT teams is always connected to the performance objectives and results of the business. In turn, the business ultimately begins to look at IT not just as, say, an application support group, but as a source of real innovation and value creation.
We keep hearing the same thing from customers, analysts, and others in the industry: IT needs to step out to enable the business to respond to customer needs faster and better.
Here are five key steps for implementing a next-gen ops strategy…