RESTON, Va.–(BUSINESS WIRE)–Intact Technology, Inc., a young and disruptive IT operations software service provider, announced a strategic partnership with Cherwell Software, a market-leading IT service management (ITSM) solutions provider. The partnership brings together the two companies’ technology solutions, providing customers with services focused on helping them achieve sustainable outcomes through the use of their ITSM platform.
“We’re excited to partner with Cherwell. We are combining our novel post-implementation ONPOINT offering with Cherwell’s next generation ITSM platform to deliver business outcomes better and faster than ever before,” said Jesse White, President at Intact.
Intact, recognized as one of the top Solution providers by CRN in 2016, has created a new IT services delivery model to help customers manage, enhance, and optimize their existing ITSM capabilities. This model is designed to help customers reduce operational complexity, reduce the cost of IT Management, increase compliance, and drive user adoption.
“The current time to value for enterprise software deployments has become increasingly unacceptable to businesses. At Intact we’ve developed a solution to help customers accelerate time to value and deal with their post-implementation resource availability and efficiency challenges,” said White.
Peter Dunlap, Cherwell’s Vice President of Partners and Alliances, commented, “Intact’s post-implementation expertise combined with Cherwell’s IT Service Management solution provides customers with a robust solution that quickly adds value to the business.” He added, “We’re very excited about our partnership with Intact, and are thrilled to be working with a company that values customer satisfaction as much as we do.”
Recognized as a truly codeless, configurable ITSM software solution, Cherwell Service Management® (CSM) offers built-in business intelligence and dashboards, multidimensional and ad-hoc reporting, as well as a unique self-service portal, which enables organizations to consolidate multiple portals into a single site to drive higher usage levels.
“Cherwell’s customer-first culture fits our culture really well; they’re unique in that way. We’re confident that the combination of the Cherwell platform and the Intact approach will lead to long term success for our customers,” said Rick Fratanduono, VP Customer Success, Intact.
About Intact Technology, Inc.
Intact is a young and disruptive IT Operations software service provider that is passionate about solving problems for customers and delivering sustainable business outcomes. As the first Outcome Service Provider (OSP) in the market, Intact focuses on an intimate portfolio of commercial and federal customers, and commits to help them get credit for the value they create and achieve their outcomes faster.
Headquartered in Maryland, Intact has over 20 years of experience implementing ITSM solutions and building effective strategies to drive user adoption.
To learn more about Intact go to www.intact-tech.com.
About Cherwell Software
Cherwell Software is the developer of Cherwell Service Management®, an award-winning business technology and IT service management (ITSM) platform recognized by leading industry analysts worldwide. Cherwell customers are part of a fast-growing, caring community using Cherwell Software to implement both ITSM solutions and business technology that goes beyond ITSM. Cherwell Software has the deepest expertise in the service management industry, including a global network of expert partners currently serving customers in more than 40 countries. Corporate headquarters are in Colorado, United States, with EMEA headquarters in the United Kingdom.