Traditional IT services offerings and categories are becoming less relevant. Models that help customers implement and simply manage the software are no longer enough. They do not produce long term sustainable outcomes and customers are justifiably dissatisfied. Right now customers need service providers designed to help them reduce operational complexity, reduce cost, increase compliance, drive adoption and achieve quantifiable business outcomes.
We as IT Service Providers need to change our approach and understand that the services we provide can not be static. As an industry, we need to be able to dynamically adapt to changes in our customer’s environment while providing services that can be deployed much faster and at a much lower cost. Only then will our customers actually get the fully executed outcomes we’ve sold them.
The current time to value for enterprise software deployments has become increasingly unacceptable to businesses, paling in stark contrast to the nearly instant value organizations and individuals get from other technologies.
It is critical that an outcome consumption model, adoption services and operational budget (Opex) pricing drive the deployment of enterprise software.
We’ve built the model. And we’ve served our customers using it. In doing so, it’s become clear that it can’t be categorized or defined in a traditional way. It is, in fact, the first and only service provider model of it’s kind!
What is an Outcome Service Provider?
An Outcome Service Provider (OSP) is a company that is responsible for delivering clearly defined outcomes using technology. This may include the implementation of new technology capabilities and/or the ongoing management, enhancement and optimization of the current technical capabilities. In all cases OSPs provide Adoption services that are key to fully realized outcomes.
In addition, OSPs provide a new services consumption model, typically using operational budget (Opex) pricing, to lower the risk of traditional capital technology investment (Capex).
This is the next step in the evolution of IT Service providers who are committed to the success of their customers.
What has your experience been?
Check out our OSP launch Video here.